WELCOMEDEAR LADIES AND GENTLEMEN,
A sound relationship of trust provided, today’s customers are more inclined than ever to reveal some information about themselves and their purchasing behavior. In return, the customer expects a high level of individuality, service, and a great shopping experience. The retail industry is able to meet these increasingly demanding customer needs with new technological tools, analytical methods and innovative co-operations on a stationary as well as on a cross-channel basis.
»Customers. Trust. Data. – The New Customer Experience« – this year’s motto of our congress will ensure some exciting discussions. Hear from top-notch industry experts which current developments will determine the future of retail. Be inspired by out-of-the-box thinkers and bold trailblazers and learn if and to what extent the notable election year 2017 might be influencing the industry in dialog with political leaders.
As always, the agenda of the high-quality two-day congress is embedded in a spectacular framework including a pre-opening evening event, an accompanying congress exhibition, the ceremony of the German Retail Award and the legendary Retailers‘ Night.
We are looking forward to welcoming you on November 15 and 16, 2017 at Germany’s annual congress for the retail industry and its partners.